What forms of payment do you accept?
We accept all major credit cards as well as Paypal.
When will my order ship out?
Most orders ship out within 1-3 business days after purchase. Most orders typically arrive 2-5 business days after shipment via USPS (Post Office).
Is your website secure?
Our website uses SSL certification to protect sensitive and personal information, and all payments are processed through our secure merchant account.
Do you accept Rush orders?
Please Contact Us prior to placing an order if you need an order rushed so we can try to accommodate your request.
Will I receive an e-mail confirming my order?
Yes, once your order has been submitted, you will automatically receive an e-mail receipt at the e-mail address you specified on your order from email@example.com If you do not receive the e-mail, please check your spam folder and add firstname.lastname@example.org to your address book to ensure delivery of emails from us.
Will I receive tracking information?
Yes, once the shipping label for your order has been created, you will receive an e-mail notification that will include the tracking number.
What is your return policy?
Here at Rasco Prints & Affairs we take every measure to ensure you have an enjoyable and easy experience and to make sure you are delighted with the products. Please contact us within 5 days if there is a problem with your order
All orders are reviewed prior to processing; however, sometimes errors such as wrong name spelling, or wrong address information occur, which are out of our control. If your order contains errors caused by our staff, we will gladly replace your order at no additional cost. Defective items due to inaccurate information provided by the customer will not be eligible for replacement. We understand the anxiety during these hectic times, and we make every effort to ensure a happy transaction every time.
Please note, customized items are not eligible for returns or exchanges. If you have any questions regarding our products, please do not hesitate to ask us prior to placing your order.
Can you customize a sash for me?
Yes, we can create custom sashes. Please Contact Us with what you were looking to be made so we can send you pricing information.
Can I iron my custom rhinestone sash to get the wrinkles out?
Yes, you can use a home iron to get out those pesky wrinkles that happen during shipping.
Use the following directions to iron out the wrinkles safely:
Can I wash my custom sash in the washer?
If possible, we recommend to only spot clean any blemishes. We recommend hand washing the sashes with cool water and a mild detergent/soap. Do not wring or squeeze the sash to avoid any harsh wrinkles. Hang to dry.
Do you make custom shirts?
Yes, we can create something totally custom for you. Please Contact Us with what you would like so we can send you pricing information.
How do I wash my rhinestone apparel?
Turn garments inside out before placing in washer, and use a cold water setting; this is also a recommended tip for any dark garments to keep them from fading in color. To dry, we recommend either hang drying or using a low-heat setting on your dryer.
If you have any additional questions, please do not hesitate to Contact Us.